For a full refund, written requests must be received at least 15 days before the start date of the program. Those received 10 days prior to the start date are subject to a $100 cancellation fee. Cancellations received less than 10 days prior to the event will not be refunded but can be transferred to another individual. No refunds or transfers are made for requests received on or after the start date. Cancellation or transfer requests can be emailed to firstname.lastname@example.org.